Cynvenio ClearBilling Program

Cynvenio Biosystems is committed to the broad accessibility of molecular diagnostic testing for active and post diagnosed cancer patients.  We believe that access to testing should be seamless, affordable, and worry-free. This is the inspiration behind Cynvenio ClearBilling Program.  

The Cynvenio ClearBilling Program is designed to simplify the billing process. This simplification will provide each patient, the comfort of knowing that they will not receive large unexpected bills for their genomic testing.  We know that having cancer is stressful enough therefore we do not wish any patient to worry about the cost of testing.

Our Program is as follows:

  1. We will perform a pre-verification of benefits, notifying the patient within twenty-four hours of the estimated out–of-pocket costs.
  2. Cynvenio will work directly with your insurance payer to obtain reimbursement for any testing performed in our laboratory.   Please note that this can be a lengthy process as an authorization may be required.   If authorization is necessary, Cynvenio will manage this process on yourbehalf.  During this timeframe you may receive an Explanation of Benefits from your insurance company. PLEASE NOTE: this not a bill. Cynvenio’s Client Services’ team can be reached for clarification, Monday through Friday, 8:00am to 5:00pm on our toll free number: 888-885-1172.
  3. In the event that your insurance is denied or benefits are underpaid, please do not stress. Cynvenio has a patient-friendly Hardship Program with various low cost options to alleviate any financial burden.  We genuinely care about all our patients and believe there should be no barrier in going through the Cynvenio Cares testing process.
  4. After we have exhausted all efforts to obtain maximum insurance coverage, we will call you and outline your financial responsibility.  In the event that you incur any out-of-pocket costs, our team will make your program as financially feasible as possible. We strive to provide accurate testing with minimal financial burden. 

Throughout this testing and billing cycle, Cynvenio Biosystems will communicate with you directly keeping you informed of the insurance coverage process.  For an explanation of our Hardship Program please do not hesitate to call one of our members in Client Services at 888-885-1172.

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